AI support triage that keeps your support@ address
Keep support@ on your domain, move the mailbox behind it to an API, and let an agent flag urgent mail and hand uncertain mail to a person.
The problem
support@ is a Google Workspace group, so every email waits for a person.
Zendesk intelligent triage classifies mail only after it becomes a ticket.
Intercom Fin detects urgency and escalates inside Intercom, not on your own mailbox.
A forward-to-script setup drops threading, so a second reply looks like a new issue.
The trail of who answered as support@ is split across Gmail, the helpdesk, and a cron log.
The solution
AgentMail is the first email provider built for AI agents.
AgentMail is the mailbox behind support@. Customers keep the address, and your agent gets every thread.
Keep the public address
Route support@ to an AgentMail inbox on your own domain.
message.received on arrival
A POST carries the message and its thread. Nothing polls Gmail.
Labels the team can read
Urgency and needs-human-review labels stay on the message.
Drafts when unsure
Below your confidence line the agent drafts instead of sending.
What your triage agent can do
Urgency
Score every support@ email
Label each message before a human opens the thread.
Handoff
Stop below the confidence line
Add needs-human-review and leave a draft for a person.
Helpdesk
Open the ticket in Zendesk or Intercom
Create it from the webhook event. The helpdesk keeps SLAs.
Audit
See who replied as support@
Messages, labels, drafts, and replies live on one inbox.
AgentMail is built to scale.
Redundant infrastructure spanning multiple regions, so a message to your agent lands even when a region does not.
Provision an inbox in milliseconds. Nothing to verify, nothing to wait on.
Typed SDKs, REST endpoints, and webhooks. Your first send goes out the same afternoon.
Create the support@ inbox
Create the inbox on your domain, then subscribe to message.received.
FAQ
Common questions about AgentMail and ai support triage that keeps your support@ address.
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