We raised $6M in Seed FundingRead more
Use case

AI agents for customer support

The identity and email layer for AI support agents. Every agent gets its own inbox, its own reputation, and full audit history of every customer conversation.

Start for freeDocs
[ Problem ]

The problem

Your agent runs inside Zendesk or Intercom, but customer replies land in a shared queue no agent owns.

Sharing API credentials across multiple support agents means one compromised key exposes every customer thread.

A customer replies to a resolved ticket from the same thread and the agent cannot distinguish a new issue from an old one.

Your compliance team asks who sent what and why. The agent email trail is scattered across three systems.

At 500 tickets a day there is no per-agent sender reputation, no tenant isolation, no routing logic.

[ Solution ]

The solution

AgentMail is the identity and email layer for support agents.

Dedicated inbox per agent

Each support agent gets its own address. Customers reply to a consistent identity that builds sender reputation conversation after conversation.

Pods for multi-tenant isolation

If your support product serves multiple brands or clients, pods keep each tenant's inboxes and conversations fully separated.

Real-time inbound webhooks

When a customer replies, your agent gets the message with full thread history. Spin up a dedicated inbox in 30 seconds at console.agentmail.to.

Full audit trail

Every message sent, received, and routed is logged and queryable. Compliance reviews and dispute resolution take minutes, not days.

[ Capabilities ]

What your support agents can do

Triage

Ticket triage and routing

Inbound emails land in the agent's inbox, get classified by intent and urgency, and route to the right team without a human in the loop.

AgentMail

Resolution

Automated response and resolution

The agent drafts replies using thread history, sends from its own address, and closes straightforward tickets without escalation.

AgentMail

Escalation

Escalation and handoff

When the agent hits its confidence threshold, it forwards the full thread to a human with all context attached so the handoff is clean.

AgentMail

Follow-up

Follow-up and satisfaction

After resolution, the agent sends follow-up emails from the same thread, collects feedback, and flags reopened issues automatically.

AgentMail
[ Built for scale ]

AgentMail is built to scale.

world map
100M+
Emails delivered
Enterprise Grade
Reliability you can plan around

Redundant infrastructure spanning multiple regions, so a message to your agent lands even when a region does not.

Instant Inboxes
One API call

Provision an inbox in milliseconds. Nothing to verify, nothing to wait on.

Developer First
Simple, intuitive API

Typed SDKs, REST endpoints, and webhooks. Your first send goes out the same afternoon.

[ Code ]

Wire it up in ten lines

Full quickstart at docs.agentmail.to.

[ FAQ ]

FAQ

Common questions about AgentMail and ai agents for customer support.

AgentMail sits alongside your helpdesk, not inside it. Your support agent uses AgentMail as the email layer for sending, receiving, threading, and auditing, while Zendesk, Intercom, or Front stays the source of truth for ticket state and SLAs.

AgentMail works alongside Zendesk, Intercom, Help Scout, Front, and Freshdesk. AgentMail handles the email identity and delivery layer. Your helpdesk remains the system of record for tickets and routing rules.

AgentMail works with LangChain, CrewAI, Google ADK, Vercel AI SDK, or your own custom framework. The SDK is framework-agnostic and works wherever your agent runs.

Every message is logged with the full context that produced it. Pods provide per-tenant data isolation for products serving multiple brands, and custom domain support means you control DNS, SPF, DKIM, and DMARC.

Gmail API assumes one human user with OAuth consent, which does not model an autonomous agent sending on behalf of a team. SendGrid is a bulk sender with no inbox, no threading, and no identity layer. AgentMail gives each agent its own inbox, its own reputation, and programmatic thread management.

Give your agents their own inboxes

Free tier. No credit card required. Inboxes ready in under a second.

Start for free
All systems onlineSOC 2 Compliant

Email Inboxes for AI Agents

support@agentmail.cc

Subscribe to our weekly newsletter.

HomeBuildEnterprisePricingBlogCustomersCompareCareersDocsConsole

© 2026 AgentMail, Inc. All rights reserved.

Privacy PolicyTerms of ServiceSOC 2Subprocessors