AI agent that routes emails
The identity and email layer for AI agents that route emails. Every agent gets its own inbox, routing logic, and full audit trail of every message it triages.
The problem
Inbound email hits a shared mailbox, and a human has to read each message before deciding where it goes.
Rules in Front or Zendesk cover the obvious cases, but anything ambiguous sits in a queue until someone picks it up.
Forwarding between mailboxes strips threading context, so the receiving agent or team loses the conversation history.
When a message gets misrouted there is no log of why the routing decision was made or who changed it.
At volume, manual triage costs hours per day and response times climb because messages wait in the wrong inbox.
The solution
AgentMail is the identity and email layer for agents that route emails.
One intake inbox, many destination inboxes
Create a single inbound address for all incoming email. Your routing agent reads each message and forwards it to the right specialist inbox, preserving the full thread.
Webhook-driven routing decisions
A webhook fires the instant a message arrives. Your agent classifies the message, picks the destination, and routes it before a human would finish reading the subject line.
Pods for multi-tenant isolation
If you route email for multiple customers or teams, pods keep each tenant's inboxes and routing history fully isolated from the others.
Full audit trail for every routing decision
Every message received, classified, and forwarded is logged. When a message lands in the wrong place, you can trace exactly what happened.
What your routing agents can do
Triage
Classify inbound by intent
The agent reads each incoming message, determines whether it is a sales inquiry, support request, billing question, or something else, and tags it before routing.
Dispatch
Route to specialist agents or teams
After classification, the routing agent forwards the message to a dedicated inbox owned by the right agent or team, with full thread context attached.
Escalation
Escalate based on priority signals
If the message contains urgency markers, a VIP sender, or unresolved follow-ups, the routing agent escalates it to a human or priority queue automatically.
Fallback
Handle unroutable messages
Messages that do not match any classification rule land in a catch-all inbox for human review instead of disappearing into a queue nobody checks.
AgentMail is built to scale.
Redundant infrastructure spanning multiple regions, so a message to your agent lands even when a region does not.
Provision an inbox in milliseconds. Nothing to verify, nothing to wait on.
Typed SDKs, REST endpoints, and webhooks. Your first send goes out the same afternoon.
Wire it up in ten lines
Full quickstart at docs.agentmail.to.
FAQ
Common questions about AgentMail and ai agent that routes emails.
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